Cancellation Policy

Sensory Room Terms and Conditions of Use By booking or using the sensory room, you agree to the following terms and conditions: 1. Supervision · This is a non-staffed sensory suite. · An adult (18+) must be present at all times and is responsible for supervising all children in their care. · The supervising adult is responsible for ensuring that all users behave safely and appropriately. 2. Capacity · A maximum of four (4) children are permitted in the sensory room at any one time. · This limit must not be exceeded under any circumstances. 3. Use of Facilities · The sensory room must be used respectfully and for its intended purpose. · All equipment should be used safely and in accordance with any provided guidance. 4. Access to Other Areas · Use of any other spaces or facilities is not permitted, with the exception of toilet facilities, unless prior agreement has been obtained from management. · This includes (but is not limited to) toys, crafting equipment, and kitchen areas. 5. Cleanliness and Tidiness · The room must be left clean, tidy, and in the condition it was found. · All items and equipment must be returned to their proper place after use. 6. Damage and Breakages · Any breakages or damage must be reported to staff immediately. · Any damage caused through deliberate or negligent behaviour will be chargeable, and the responsible party will be required to cover the cost of repair or replacement. 7. Injury and Incidents · Use of the sensory room is at your own risk. · We accept no liability for any injury or accident occurring during use of the facility. · All injuries or incidents must be reported to staff as soon as possible. 8. Liability · The charity, its staff, and volunteers shall not be held liable for any loss, damage, or injury sustained while using the sensory room, except where required by law. 9. Fees and Charges · Any fees charged for use of the sensory room contribute towards running costs, staffing, and cleaning of the facility. · Payment of fees does not imply supervision or responsibility by staff during your session. 10. Cancellation Policy · A minimum of 24 hours’ notice is required to cancel or reschedule a booking. · Cancellations made with less than 24 hours’ notice are non-refundable. 11. Compliance · Failure to comply with these terms may result in removal from the facility and/or refusal of future bookings.

Contact Details

• 7 Pentland Court, Glenrothes, UK

  01592358713

  cdo@muirhead-outreach.org.uk